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Buyer Policy

Girlie pops Shop is a marketplace where you can purchase unique goods directly from Girlie Pop. Whether you are looking for handmade or vintage goods or craft supplies, or Japan exclusive items we want you to have a positive experience shopping on Girlie Pop Shop. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.

This policy was published on June 6th, 2022. It will take effect on August 1st, 2022. The previous version of this policy can be viewed here.

This policy is a part of our Terms of Use. By shopping on Girlie Pop Shop, you’re agreeing to this policy and our Terms of Use.

  1. Understanding Girlie Pop Shop’s Limitations as a store

  2. Communicating with Other Girlie Pop Shop Members

  3. Purchasing an Item on Girlie Pop Shop

  4. Leaving a Review of an Item

  5. Creating and Uploading Content

  6. Reporting a Problem with an Order or Returning an Item

1. Understanding Girlie Pop Shop’s Limitations as a Marketplace

Girlie Pop Shop provides a marketplace for buyers to discover and purchase from sellers around the world. It is important to note that Girlie Pop Shop is not a part of that transaction. By shopping on Girlie Pop Shop, you understand that:

  1. You are not buying directly from Girlie Pop Shop, but from one of the many talented sellers on Girlie Pop Shop;

  2. Girlie Pop Shop does not pre-screen items sold on Girlie Pop Shop and therefore does not guarantee or endorse any items sold on Girlie Pop Shop or any content posted by sellers (such as photographs or language used in listings or shop policies);

  3. Each seller on Girlie Pop Shop has their own processing times, shipping methods, and shop policies; and

  4. You assume responsibility if you provide your own materials for a custom order.

As a member of the community, you have the opportunity to flag an item or a shop that violates any of Girlie Pop Shop’s policies. Flagging is confidential.

2. Communicating with Other Girlie Pop Shop Members

Messages

You can use Girlie Pop Shop’s Messages (“Messages”) tool to communicate directly with sellers or other Girlie Pop Shop members. Messages are a great way to ask sellers any questions you have about an item or an order. Messages may not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations, or spam;

  2. Harassing or abusing another member or otherwise violating our Anti-Discrimination Policy;

  3. Contacting someone after they have explicitly asked you not to; or

  4. Interfering with a transaction or the business of another member.

  5. Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Girlie Pop Shop, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.

Always use caution when exchanging any personal information which is not strictly necessary for the completion of a transaction.

Interference
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Girlie Pop Shop. Examples of interference include:

  1. Contacting another member via Messages to warn them away from a particular member, shop, or item;

  2. Posting in public areas to demonstrate or discuss a dispute with another member;

  3. Purchasing from a seller for the sole purpose of leaving a negative review;

  4. Maliciously clicking on a competitor's Promoted Listings ads in order to drain that member's advertising budget, also known as "click fraud."

Harassment and Discrimination

Any use of Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.

3. Purchasing an Item on Girlie Pop Shop

When you buy from a shop on Girlie Pop Shop, you’re directly supporting an independent business, each with its unique listings, policies, and processing times. By making a purchase from a seller on Girlie Pop Shop, you agree that you have:

  1. Read the item description and shop policies before making a purchase;

  2. Submitted appropriate payment for item(s) purchased; and

  3. Provided accurate shipping information to the seller.

You also agree to comply with our Girlie Pop Shop Gift Card, Credits & Coupons Policy when you purchase or redeem Girlie Pop Shop Gift Cards, Girlie Pop Shop Credits or Girlie Pop Shop Coupons.

When purchasing from sellers using Girlie Pop Shop Payments, buyers may authorize a payment with any major credit or debit card accepted by Girlie Pop Shop, with Girlie Pop Shop Gift Cards, Girlie Pop Shop Credits and Girlie Pop Shop Coupons (subject to applicable limitations. See Girlie Pop Shop Gift Cards, Credits & Coupons Policy), by certain bank transfer services, through PayPal (where available), Apple Pay, Google Pay, or through Klarna (where available).

By using a third-party service, you may also be subject to an agreement with the third party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions. Google Pay is a third-party service provided by Google Payment Corp. and is subject to the Google Pay Terms of Service for US users, non-US users, and India residents. Payment methods made available by Klarna are third-party services provided by Klarna Inc. to buyers and are subject to Klarna’s Terms and Conditions and Privacy Notice.

When purchasing from sellers who use PayPal only, buyers may pay through PayPal only. Girlie Pop Shop may share your personal or transactional information with those third-party service providers for purposes related to payments processing. ​​The provider and processing time for your payment will vary based on the country in which you're located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, Girlie Pop Shop reserves the right to contact you directly and to seek payment.

For the safety of our community, and to avoid scams and fraud, all transactions must take place through the Girlie Pop Shop checkout system, and only transactions that take place through the Girlie Pop Shop checkout system are eligible for our case system (this excludes orders made via Standalone PayPal). Learn more about our fee avoidance policy here.

It is prohibited to share contact information for the purposes of evading the checkout system on Girlie Pop Shop. If you need to discuss the details of your order with your seller, please keep your communication on the Girlie Pop Shop platform (via Messages).

4. Leaving a Review of an Item

Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.

You can leave a review, including a one to five star rating and a video or photograph of your purchase, for 100 days after your item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. You can edit your review, including the video or photograph, any number of times during that 100 day period. Your review and/or video or photograph and profile information will be publicly displayed on the seller's listing and review pages.

By leaving a review, video, or photograph, you acknowledge that your content may not violate our rules for Creating and Uploading Content in Section 5, in addition to the following:

  1. Contain graphic, mature, or obscene language or imagery, or any content that is subject to our mature content policy;

  2. Be about things outside the seller’s control, such as a shipping carrier, Girlie Pop Shop, or a third party;

  3. Include shilling or otherwise falsely inflate a shop’s review score; or

  4. Undermine the integrity of the reviews system.

By uploading a video or photograph to one of Girlie Pop Shop’s websites or Girlie Pop Shop's mobile app, you warrant that:

  1. You own the content or you have the rights or permission to use the content; and

  2. You understand that, as stated in Girlie Pop Shop’s Terms of Use, Girlie Pop Shop has license to use any content you provide to Girlie Pop Shop.

Sellers may also respond to reviews. Sellers’ responses to reviews must also comply with this policy. Sellers may report reviews that violate our Terms of Use.

We reserve the right to remove reviews, videos, or photographs that violate our policies or Terms of Use.

5. Creating and Uploading Content

As a member of Girlie Pop Shop, you have the opportunity to create and upload a variety of content, like Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that:

  1. Contains hateful or derogatory language or imagery, or any content that is subject to our Anti-Discrimination and Hate Speech Policy;

  2. Contains threats, harassment, extortion, or violates our rules about interference;

  3. Violates someone else’s intellectual property rights;

  4. Is false, deceptive, or misleading;

  5. Contains unsolicited advertising or promotions, requests for donations, or spam;

  6. Contains private information, whether it is your own, or someone else’s;

  7. Encourages or facilitates a transaction that evades the Girlie Pop Shop checkout process;

  8. Contains prohibited medical drug claims;

  9. Violates any of the rules described in our Prohibited Items Policy.

Some content on Girlie Pop Shop is subject to additional requirements. Please see the related sections above.

6. Reporting a Problem with an Order or Returning an Item

Girlie Pop Shop’s Case System

Although Girlie Pop Shop is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected and you are unable to reach a resolution with the seller. If you experience an order issue, the first thing you must do is contact the seller by selecting Help with Order within the Purchases and Reviews section of your account. Sellers should be given 48 hours to try to resolve the issue. After this period, you can use Girlie Pop Shop’s case system to alert Girlie Pop Shop of an unresolved order issue in the event of non-delivery, damage, or if an item you receive is not as described in the listing. These issues may be covered by Girlie Pop Shop’s Purchase Protection Program. Click here to learn more about cases and the Purchase Protection Program, including how to open a case and your eligibility for opening a case. Girlie Pop Shop will decide, in its sole discretion, if a transaction is granted eligibility under the Girlie Pop Shop Purchase Protection Program or not. Girlie Pop Shop reserves the right to change, suspend, or discontinue the program at any time, for any reason, and we will not be liable to you for the effect that any changes to the program may have on you. You have no legal claim under the Girlie Pop Shop Purchase Protection Program. In the event that Girlie Pop Shop does not refund you, this will not affect your claims against the seller from whom you purchased. Your legal rights remain intact.

By using Girlie Pop Shop’s case system, you understand that Girlie Pop Shop may use your personal information for the purpose of resolving disputes with other members. If you choose a refund as your preferred resolution, keep in mind that Girlie Pop Shop only allows on-platform refunds for a period of 180 days post-transaction. After this 180 day window has elapsed, Girlie Pop Shop cannot support on-platform refunds for your order. However, you may still communicate directly with the seller to come to an off-platform resolution. Refunds issued by Girlie Pop Shop will be in your original form of payment, and if such payment is not available, an Girlie Pop Shop credit will be issued.

Girlie Pop Shop’s Purchase Protection Program

In many cases, order issues can be resolved directly with the seller, or items can be returned according to the seller’s return policy. However, we believe that you should always get the item you ordered or get your money back, so when those expectations aren’t met, Girlie Pop Shop will step in to support you. Buyers may receive a full refund for purchases that never arrive, arrive damaged, or do not match the listing description.

If an order does not meet the following expectations, you may receive a full refund, including all taxes and shipping costs.

  1. Items are delivered, and arrive when expected. They should be shipped within the seller’s stated processing times, and delivered to the address provided by the buyer at the time of purchase on Girlie Pop Shop. Updates to processing times or shipping address through Messages or other informal channels will not qualify. Please note that if an item was shipped and has a tracking number, you may be able to open a shipping carrier claim by directly contacting the shipping carrier.

  2. Items arrive undamaged, and are packaged to withstand handling in transit.

  3. Items match the listing description. Items received should not be significantly different from the listing description or photos. We may ask the buyer to provide us with documentation to demonstrate that the item is significantly different. Here are a few examples of qualifying scenarios:

  • The item received is a different color, model, version, or size.

  • The item has a different design or material.

  • The seller failed to disclose that an item is damaged or is missing parts.

  • The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).

  • The item was advertised as authentic but is not authentic.

  • The condition of the item is misrepresented (e.g., the item is described as new but is used).

If Girlie Pop Shop determines that the above expectations are not met, either Girlie Pop Shop or the seller will be required to refund the order, including original shipping and return shipping. Depending on the case specifics, and whether a return is requested, Girlie Pop Shop may refund the return shipping cost in the form of an Girlie Pop Shop Credit. For more information about Girlie Pop Shop Credits, please click here.

Some exclusions apply, subject to review by Girlie Pop Shop’s case system. Eligible buyers must have a registered account on Girlie Pop Shop in good standing (that means you're not violating any of Girlie Pop Shop's policies). Abuse of this program could result in program exclusion at Girlie Pop Shop’s discretion.

Ineligible Transactions
Unless required by law, some disputes don’t qualify for Girlie Pop Shop’s case system. These include:

  1. Items that have been altered, used, worn, washed, or discarded after receipt.

  2. Items that are received after the agreed-upon delivery date due to shipping delays.

  3. Items that are returned without a return agreement.

  4. Items that are accurately described but don’t meet a buyer's expectations.

  5. Cost of shipping disputes.

  6. Items that are purchased in person.

  7. Transactions where payment is not processed by Girlie Pop Shop Payments, for example in an offsite transaction, or via Standalone PayPal.

  8. Disputes covered by local warranty or return laws applicable to a seller or their product

Wherever a qualifying case is escalated for Girlie Pop Shop’s review, we will evaluate the claim to the best of our ability. Please be prepared to supply additional documentation if requested.

Requesting a Cancellation

Only sellers may cancel transactions. Buyers may request that a seller cancel an order via Messages. Note that all cancellations must comply with our Anti-Discrimination Policy.

Returning an Item

Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns.For returns on digital items, please see seller listing.

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For assistance please contact: Annita Emerson info@girliepopshop.com

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